How to add your products and prices
Three ways to fill your catalogue: paste a price list and have it read, add products one by one, or split a product into variants.
Help centre
How to set up and run Tanet Chat: connecting your page, adding products, tuning replies, and getting orders to your phone.
Connect your Facebook page and Instagram DMs
Connecting a Facebook page to Tanet Chat: what each permission does, why Instagram rides along, and what to do if the page is already claimed.
How to set up Tanet Chat after you get your invite
The whole first run, in order — the invite link, the emailed sign-in code, the six setup steps, connecting your Facebook page, and where the orders land.
How to get Facebook order alerts on Telegram
Tanet Chat pushes every confirmed order, lead and handoff to Telegram. How pairing works, what an alert says, and how replying reaches the customer.
Plans, prices and how to pay with bKash
What the free plan includes, what Starter (৳599/mo) and Business (৳3,999/mo) add, and exactly how to pay by bKash and get your plan switched on.
Why my bot gave a wrong reply, and how to fix it
Where every reply comes from, the four things that usually make one wrong — missing product, missing FAQ, loose FAQ adherence, wrong persona — and each fix.