How to set up Tanet Chat after you get your invite

Updated 2026-07-26 · 8 min read

Your application was approved and someone sent you a link. This is what happens next, in order.

The invite link works once, and it expires

There is no signup page you can find on your own. You fill in the application form, a person reads it, and if you are approved they mint a single-use link that ends in /signup?token=…. It is usually good for 14 days and stops working the moment it is used.

Open it on the phone or laptop you actually plan to work from. The page checks the token first: if the link has been used, has expired, or you arrived without one, you get sent back to the application form with a line saying which.

If the token is good, the page fills in your email address and shop name from the invite and locks both. There is exactly one field for you: a password, at least 8 characters, with letters and numbers in it.

When you submit, the invite is retired and your email is confirmed on our side — the token already proved you own the address — and you are signed in and dropped straight into setup. There is normally no confirmation email to hunt for. If that server-side step fails you get a "check your inbox" screen instead, and that particular mail is unreliable; if it never arrives, go to sign in and ask for a code, because a code confirms your address too.

Lost the link? Go to the sign-in page and type your email. If your invite is still open you get the invite link again rather than a sign-in code. If the address has no account and no live invite, the application form is emailed to you instead.

Why the next sign-in emails you a code

From then on the default is not the password you just picked. You type your email, tap Email me a sign-in code, and a 6-digit number arrives. It is good for about an hour, works once, and you type it into the same tab you started in.

That last part is the entire reason. A lot of shop owners read email inside the Facebook app's built-in browser. A magic link tapped in there opens in whatever browser the mail app prefers, usually not the one where the login began — the session lands in a window you never see, and the product looks broken. A code cannot do that.

Your password still works: Use my password instead is on the same screen, and Forgot? emails a real reset link. One limit worth knowing: five codes per email address per hour. If the first is slow, check spam and wait — resend unlocks after 45 seconds.

The six setup steps

After sign-in, anyone who has not finished setup is sent to the assistant — the dashboard is not reachable around it. A quiet Set it up myself instead link sits at the bottom of every screen; it asks once whether you mean it, then drops you into the full config panel.

Two things before you start. A বাংলা / English toggle sits beside the progress bar on every screen — it opens in Bangla if your phone is set to Bangla, and remembers your choice. And every answer saves as you go: the indicator top right reads Saving, then Saved, or Not saved yet with a retry button if a write failed. Closing the tab loses nothing.

Those timings are estimates — the only wait the software imposes is step 5's drafting, about ten seconds.

Step 5 is the one to slow down on. Everything before it is tapping; this is where the assistant hands back what it wrote from your answers — five to eight question-and-answer pairs, the first message a new customer sees, and what the agent says when it does not know — and asks you to fix what is wrong. It is instructed to use only the facts you gave and to ask rather than guess, so an answer that says "let me confirm and get back to you" is deliberate, not a gap.

Nothing the assistant drafts reaches your live agent until you press Continue on step five, and nothing reaches a real customer until a Facebook page is connected.

Pressing Continue twice, or losing your connection and retrying, does not duplicate anything — existing questions and products are matched by wording and updated, not added again.

The test chat is a real conversation, with nobody watching

Step 6 is a chat box wired to exactly the configuration you just saved. No demo mode, no overrides, no customer involved. If you cannot think what to type, four suggested customer messages are offered as buttons; "dam koto?" is a fair test.

Read the reply the way a buyer would. Wrong price, missing delivery charge, a tone that is not yours — go back a step and fix it. When you press finish, setup is marked complete and you land on the dashboard.

Connecting your Facebook page happens after setup

The assistant never asks for your page. That is a separate job, and it is the one that takes you live:

1. Dashboard → Settings → Connected Pages → Connect New Page.
2. Facebook asks for six permissions in one dialog — list your pages, read engagement, send and receive Messenger messages, and read and answer Instagram DMs. You have to be an admin of the page for Facebook to offer it at all.
3. You tick the pages on Facebook's own screen, and every page you tick gets connected. If a page has an Instagram Business account linked to it, that comes across too, as its own entry.

Your plan sets how many you are meant to have: one page on the free tier, two on Starter, ten on Business — see the pricing page. Enforcement of that cap is not switched on yet, so an over-limit connect currently goes through; do not plan around it. A page already connected to a different Tanet Chat account is skipped, not moved — that case and each permission are covered in connecting your Facebook page.

Watch the pill in the dashboard header. Standby means the agent is switched on but has no page to answer on. Active means it is answering real customers right now. There is no separate go-live button — connecting the page is going live. The pill is also the kill switch, and it is guarded: tapping it opens a passcode prompt, and confirming pauses the agent across every page at once.

Where the orders show up

Dashboard → Orders. An order is written the moment a conversation reaches a confirmed sale — item, quantity, agreed price, customer name, phone, address. Whatever the agent managed to collect is saved either way — a half-finished order is never thrown away. Flagging one as incomplete is something you switch on: in Agent Config → Order Fields, star the fields you refuse to ship without, and any order missing one then arrives marked incomplete, so you chase the customer instead of finding out at packing time. Nothing is starred to begin with. Why it collects all of it at once is in how to take an order properly from a Facebook page.

Phone alerts are off until you set them up: Settings → Telegram Push Alerts → generate a one-time pairing code and use it in Telegram, up to three people (the pairing walkthrough). Until one account is paired, nothing is pushed anywhere and the dashboard is the only place orders appear.

Your first week

• Have your price list open on the same device before step 2. Pasting takes seconds; retyping is what makes people abandon setup.
• Do the test chat honestly. Ask the four things a real buyer asks — price, delivery charge, delivery time, payment method. If the agent misses one, the fix is on step 4 or 5.
• Connect the page last, when the replies read the way you want.
• Pair one Telegram account so the first real order reaches your pocket, not just a browser tab.

The reasoning behind all of this is in why your Facebook page gets messages but not orders. What the agent handles once it is live is on the features page.