Should your shop reply in Bangla, Banglish or English?
Bangla, Banglish and English all land in one Facebook inbox, often from the same buyer. Who writes which, and the rule that beats picking one.
Blog
Guides on selling through Facebook and Instagram in Bangladesh — pricing, delivery, COD, bargaining and automating your inbox.
How to cut your cash-on-delivery cancel rate
Most COD cancellations happen in the silence between the order and the courier's call. The message that stops them, and which orders need a phone call.
How much discount should you give when a customer bargains?
Bargaining is expected in Bangladesh and refusing it costs orders. The fix is a price ladder — a base, one or two planned drops, and a floor you never cross.
Signs your Facebook shop inbox has outgrown one person
The unread count that never hits zero, evening messages answered next morning, the same five questions daily. What each signal costs, and when not to automate.
How to reply to 200 "dam koto?" comments on one post
Why replying publicly with the price beats "inbox koren", what Meta's API lets a page do with a comment, and where comment automation actually stops.
Why your Facebook page gets messages but not orders
Most F-commerce shops in Bangladesh lose the sale in the first ten minutes, not on price. What the timing costs you, and the reply that closes it.
How to take orders in Messenger without losing details
The order arrives across nine messages and the address is gone by packing time. The six fields you need, and the read-back that stops returns.
When a customer sends a photo instead of a product name
A screenshot with "eta ache?" is the highest-intent message in your inbox. What to reply when you have it, when you have something close, and when you don't.
Who answers your Facebook inbox at 3am?
Bangladeshi buyers shop on their phones late at night — exactly when a solo shop stops replying. What the overnight inbox costs, and four ways to cover it.