How to add your products and prices

Updated 2026-07-26 · 7 min read

Your agent can only talk about products that are in your catalogue. Anything else — a price it half-remembers, a size it assumes you stock — it is instructed not to say. An empty catalogue is an agent that answers "dam koto?" with nothing useful.

There are three ways to fill it. The fastest takes about a minute.

Paste the price list you already have

You already have a price list somewhere: the caption of a Facebook post, a message you sent a customer last week, a note on your phone. The second of the six setup steps — "What are you selling right now?" — takes that paste directly. The box holds 8,000 characters, more than any real price list.

Paste it in, tap Read my list, wait ten seconds or so, and you get back editable rows — one name and one price each.

A real paste looks like this:

Assalamu alaikum 🌸 Notun stock ese geche!

Winter shawl - 950 tk
Pashmina shawl 1200 taka
Cotton kurti 1,450/-
Denim jacket 2200-2500 tk
Kids sweater 650
Hijab set — inbox koren
Order korte call: 01712345678
Delivery Dhaka'r vitore 60, baire 120
#winter #newstock

Five products come out of that:

The greeting, the hashtags and the phone number are skipped as not-products. Hijab set is dropped too — it names a product but gives no price, and a price is never invented for you. Type one next to it and read the list again.

Names come back in your own words, not translated or tidied up. One paste produces at most 60 products.

Check the rows before you move on

The delivery line — Delivery Dhaka'r vitore 60, baire 120 — has a name and a number on it, which is exactly what a product looks like. Lines like that can come back as a row you did not mean to create. So can "Eid offer 500 tk off".

That is what the review list is for, and it is worth thirty seconds:

1. Prices first. A ৳1450 that came back as ৳145 is the expensive mistake, because your agent will quote it to a real customer.
2. Extra rows. Delivery charges, offers, anything with a number that is not a thing you ship. Tap the bin icon.
3. Missing rows. "Add one we missed" gives you a blank row to type into.

Fix rows in place rather than re-reading. Tapping Read my list again replaces the whole list, including any price you just corrected by hand.

Nothing is written to your live catalogue while you are editing. The rows are saved at the end of setup along with the rest of your answers, and if a product name already exists, its price is updated instead of a duplicate being created.

After setup, products go in one at a time

The paste box only exists inside setup. Once setup is finished, opening the setup assistant sends you to the dashboard instead. From then on it is the Catalog tab in the sidebar, then Add Product.

The drawer asks for:

• Name and description. Both are read by the agent, so the description is where "unstitched, 3 piece, cotton" belongs.
• Base price in taka.
• Photos. JPEG, PNG or WebP, up to 10 MB each. The first is the primary one, and you can paste an image straight from the clipboard. Once a product has photos, the agent can send them in the chat when a customer asks to see it.

There is also a Product-Specific FAQs box on this drawer. The answers your agent actually reads come from the FAQ list under Agent → FAQs in the sidebar, so put anything it must be able to say there — that list is also the first thing to check when a reply comes out wrong.

Sizes and colours are variants, not five products

Tick Multi-Variant Structure and the product's own price boxes disappear. That is deliberate: the product becomes a heading, and every price now lives on a variant.

Each variant has its own name ("Large / Blue"), price, photo and negotiation settings, and the arrows set the order they are listed in.

Use variants when the price differs by size or colour. If every size is ৳1450, one product with the sizes named in the description is simpler and the agent answers just as well.

Products that came from a pasted list never arrive with variants. Anything sold by size needs opening once afterwards.

Four price boxes, and only one of them is a wall

For a product with negotiation switched on you fill in:

The floor is the only one of the four that is enforced after the reply is written: if the agent tries to confirm an order below it, the order is not created and the conversation is flagged for you.

If you have Telegram connected to your dashboard, a "Floor Violation Blocked" message tells you it happened. Without it the block still works — you find out from the flagged conversation instead of from your phone.

One gap worth knowing before you rely on it: that block reads a product's own floor, and a product you split into variants no longer has one — the floors live on the variants. A variant's floor still shapes what the agent offers during bargaining, but it does not stop the order from being created. If a product is worth protecting with a hard stop, keep it as one product with one floor.

Leave both drop points blank and the ladder has two rungs — base and floor — so the only concession available is the whole distance in one jump. Filling them in gives the agent two smaller moves to try first. How much discount to give when a customer bargains covers where to put those numbers.

Leave the floor blank and there is nothing to enforce; the agent is simply told the base price is its minimum. Fill it in.

Products imported from a pasted list arrive with a base price and nothing else. Whether they are negotiable follows your answer to "Can customers bargain on price?" during setup. Open the ones worth bargaining over and set their floors.

What your agent knows about stock

Nothing, honestly. The catalogue it reads carries names, descriptions, prices, variants and whether photos exist. It does not carry a stock count — the Stock Quantity box on a variant is not part of what it sees.

So when something sells out, delete it. Delete takes the product out of the catalogue the agent reads without touching your past orders. There is no undo button in the dashboard, so you re-add it when it comes back.

How many products you get

The free plan's catalogue cap is 50 products. Starter at ৳599/month and Business at ৳3,999/month have no product cap — see what each plan includes.

Business also unlocks the API, so a shop already running stock in another system can push products and prices in programmatically instead of typing them. The endpoints are in the public API reference.

What to do this week

• Get everything you actually sell into the catalogue, even at a rough price. An agent holding 5 of your 30 products says "eta amader nei" 25 times a day, and every one of those is a customer who goes elsewhere.
• Set a floor on every negotiable product. It is the only number that stops a bad discount from becoming a confirmed order.
• Add one photo to your ten best sellers, so the agent can show instead of describe.
• Read your catalogue once as a customer would. The wrong price sitting in there right now is being quoted to someone tonight.