Plans, prices and how to pay with bKash

Updated 2026-07-26 · 12 min read

Billing here is simple, and slightly manual. There is no card on file and no subscription that quietly charges you every month. You send bKash, you paste the transaction ID, a person checks it, your plan turns on.

What the free plan includes

The free plan is not a trial. It does not expire.

• 200 conversations a month
• 1 connected page — one Facebook page, and the Instagram account linked to it counts as part of the same page
• 25 products in your catalogue
• Telegram order alerts, once you pair a phone from Settings

The selling itself is not locked on the free plan. Bangla and Banglish replies, bargaining inside the limits you set, FAQ answers, order capture and cash on delivery all work the same as on a paid plan. What a paid plan buys you today is headroom: a bigger conversation allowance, more connected pages, an uncapped catalogue.

200 conversations is a working shop, not a demo. A steady small shop runs 30 to 150 new customer threads a month, so free covers a normal month with room to spare. It breaks when you start boosting posts — which is the month it is worth paying for.

Those numbers changed on 26 July 2026. Free used to say 500 conversations and 50 products; it now says 200 and 25.

The paid steps

Yearly is exactly ten months' price on every tier. Starter yearly saves ৳1,198 against paying monthly, Growth saves ৳2,998, Business saves ৳7,998.

There is a fifth tier, Enterprise, with no published price — unlimited pages and conversations, arranged individually. That one starts with a note on the application form.

The step most people actually need is the first one. ৳599 is less than a day of page boosting, and it does nothing dramatic — it buys 1,000 conversations, a second page and your own logo on invoices. Growth is the step for a shop running a third page or clearing 1,000 conversations a month, which in practice means a shop that boosts regularly rather than occasionally.

Burst packs, for the month that spikes

Ad flights are spiky in a way monthly plans are not built for. One shop on Tanet did 1,464 conversations in June and 98 in July, and 88 percent of that June landed inside six days. A monthly cap therefore almost never bites in a quiet month and almost always bites mid-campaign — the exact week the bot is earning its keep.

So there are two add-ons, and they are available on every plan, free included:

• +1,000 conversations for ৳300, for the current month only
• +1 extra page for ৳200 a month

At ৳0.30 a conversation the pack is deliberately cheap — the closest published local comparison charges ৳1.00. If you are 200 conversations short in a good month, buy the pack; do not change plan for one week of traffic.

Be aware that the self-serve payment flow currently handles plans, not add-ons. To buy a pack, message Tanet.

The First 10 Orders Promise — প্রথম ১০ অর্ডার

Connect your page, load 10 products, switch the bot on. If Tanet Chat has not captured 10 orders in your first 30 days, that month is free — and you keep every order it did capture.

The three conditions are not fine print, they are the three things that decide whether this works at all. The most common way Tanet Chat fails a shop is not a bad reply, it is being switched off — every live account so far has run with the bot disabled and its inbox unanswered. So the promise pays you to switch it on.

There is no claim button and no form. Message Tanet near the end of the 30 days and the month is credited by hand, the same way payments are approved.

Which rows in that table are actually switched on

That table is the published plan matrix. Some of it the software does not check yet, and one master switch sits above all of it — worth knowing before you pay for one specific line.

The master switch is off. Enforcement across the whole product ships disabled. Usage is measured either way and your dashboard numbers are real, but while it is off nothing is refused: not a cap, not a feature. When it is turned on, these rows start behaving as written.

Row by row, as of 26 July 2026:

• Conversations, pages and products are metered accurately and enforced only once that switch is on. A burst pack is added to your conversation allowance before the check runs. An extra page is not yet added to the page check everywhere, so if you buy one, say so when you connect the page.
• Telegram alert phones now follow your plan. Until 26 July everyone got three regardless of plan, which meant free accounts had two more than they were sold while a Business account was refused its fourth. It now reads the number in the table above.
• Invoice branding follows your plan, with one deliberate default. "Powered by Tanet Chat" prints on every invoice on every plan unless a paid shop switches it off, and it stays on until you do — nobody loses the footer by accident. Your own logo is a paid row, and it is re-checked when the invoice is drawn rather than when it was uploaded, so a lapsed plan stops printing it from the next invoice.
• Catalogue recall does not do anything yet. The plan check is in place, but the retrieval behind it has never had a working model configured, so on every plan the agent still reads your whole catalogue on every message and falls back to matching on wording. It is on the Growth row because that is where it will be sold. Do not pay for this row today.
• Advanced analytics and A/B prompt variants are not built. Both are listed because they are part of the plan those tiers will have. Neither exists in the product right now. Every account gets the same dashboard.

So upgrade to buy room to grow, not to unlock a row. If one feature is the whole reason you are about to pay, ask first — three of the rows above are honest about not being ready, and that list will be shorter next month, not longer.

Growth is new. It was added on 26 July 2026. If the Upgrade button has not appeared on it in your account yet, message Tanet — the payment is the same bKash transfer either way, and the plan is set by hand at the same approval step.

What one "conversation" actually means

A conversation is one customer thread, counted once per calendar month — the first time the bot engages that thread, then never again until the month rolls over.

A buyer who sends you forty messages while deciding costs you one conversation, not forty.

• Long, chatty threads are free after the first message; haggling costs nothing extra. A buyer who returns next month counts once in that month too.
• The counter resets on the 1st, in UTC. In Bangladesh that means it flips at 6am on the 1st, not at midnight.
• Products and pages are counted as a live total, not per month — 25 products on free means 25 active products at any one time.

About seven new customer threads a day uses up the free plan's 200 in a month. That is well before one person stops keeping up with the inbox, which is the honest reason to move to Starter: not that you ran out, but that you stopped answering.

How to pay: bKash to 8801747000787

You need an account before you can pay. Access is invite-only, so if you do not have one, start at the application form.

1. Log in, then open the pricing page. The Upgrade button only appears on the paid tiers when you are logged in.
2. Click Upgrade, then pick monthly or yearly. The box shows the exact amount and the platform bKash number, 8801747000787, with a copy button.
3. Send that exact amount by bKash to that number. It is Tanet's own receiving number, not the one your customers pay you on.
4. Paste your bKash TrxID into the box and submit. You can also submit first and add the TrxID afterwards; both work.

The amount is worked out on Tanet's side, not by your phone. Pay it exactly — the reviewer matches your TrxID against that figure.

You can only have one pending request at a time, and that cuts both ways. A double tap cannot cost you twice. But if you picked the wrong plan or cycle, opening Upgrade on another tier just hands back that first request at the first amount — and there is no cancel button. Message Tanet, have it rejected, then submit again.

The TrxID is the one field you can change afterwards, and only while the request is pending. Once it is reviewed, it locks.

After you submit: what actually happens

Nothing is automated. A person on the Tanet side opens the request, confirms the bKash transaction, and approves it. There is no timer anywhere in the system, so nobody can honestly promise you a number of hours.

What approval does is fixed:

• Your plan changes to the one you paid for.
• Your paid period starts at approval, not at payment — 30 days for monthly, 365 days for yearly.
• The dashboard's plan card starts showing that date. It is labelled "Renews" — ignore the word. Nothing renews on its own.

So pay a few days before you need the bigger limit, not on the day you hit it. Renewing means sending the next payment and submitting a new request; nothing will charge you, and nothing will remind you except that date.

If a payment cannot be confirmed, the request is rejected with a note rather than left hanging.

What happens when you hit a limit

Today, nothing happens. Limit enforcement is a switch that ships off. Usage is metered either way, so the dashboard shows a real conversation count and a warning banner once you cross 80 percent — but nothing is blocked while the switch is off.

With enforcement on, the bot degrades rather than stops:

• Up to your limit: normal.
• Between 100 and 120 percent: still normal. That 20 percent is a deliberate grace buffer.
• Past 120 percent: every thread already active that month keeps the full AI. Only a brand-new conversation gets a short holding reply — "We are reaching out to you shortly — the seller will reply directly", in Bangla if your account language is set to Bangla — and you get a Telegram alert naming the customer so you can answer them yourself.

Conversations you have bought count as yours: a burst pack is added to your allowance before anything is refused. The plan card on the dashboard does not fold packs into the number it shows yet, so after buying one the percentage on screen reads higher than the one that actually applies to you. The figure to trust is the raw conversation count, not the percentage.

A customer is never met with silence, and never told your page is out of quota. The worst case is a new buyer getting a human-handoff line instead of an instant AI reply. Product and page limits behave differently: they stop you adding the 26th product or connecting a second page on free, with no effect on anything already live.

If your dashboard shows a plan you did not pay for

A trial grants at least Starter until its end date. A comp is a plan the Tanet team grants for a set period, and it can be higher than the one you pay for.

Both only ever raise your plan, never lower it — pay for Business, get granted a Starter trial, and you keep Business. When the trial or comp ends you drop back to whatever you were actually on, and the date on the plan card is the end of whichever is currently active.

Do this week

Open your dashboard and look at the conversations number on the plan card. That single figure tells you which plan you need — everything else on this page is detail.

• Under 150 a month: stay on free. Do not upgrade for features you are not using.
• Approaching 200: upgrade to Starter before the month you actually need it, since activation is manual.
• One spiky month only: buy the ৳300 pack instead of upgrading.
• Two or more Facebook pages: that is the real reason to move to Starter, not the conversation count.
• Over 1,000 conversations a month, or a third page: Growth.
• Over 3,000 conversations, or you need the API: Business.

Still unsure? The pricing page shows the same table with a monthly/yearly toggle — but what the agent actually does all day tells you more about whether it is worth paying for than any row in it.