Plans, prices and how to pay with bKash

Updated 2026-07-26 · 8 min read

Billing here is simple, and slightly manual. There is no card on file and no subscription that quietly charges you every month. You send bKash, you paste the transaction ID, a person checks it, your plan turns on.

What the free plan includes

The free plan is not a trial. It does not expire.

• 500 conversations a month
• 1 connected page — one Facebook page, and the Instagram account linked to it counts as part of the same page
• 50 products in your catalogue
• Telegram order alerts, once you pair a phone from Settings

The selling itself is not locked on the free plan. Bangla and Banglish replies, bargaining inside the limits you set, FAQ answers, order capture and cash on delivery all work the same as on a paid plan. What a paid plan buys you today is headroom: a bigger conversation allowance, more connected pages, an uncapped catalogue.

Starter, Business and what changes

Yearly is exactly ten months' price. Starter yearly saves you ৳1,198 against paying monthly; Business yearly saves ৳7,998.

There is a fourth tier, Enterprise, with no published price — unlimited pages and conversations, arranged individually. That one starts with a note on the application form.

The pricing page also lists two add-ons: ৳300 for a one-off 1,000 extra conversations, and ৳200 a month for an extra page. Be aware that the self-serve payment flow only handles Starter and Business — an add-on is not something you can currently submit yourself.

Which rows in that table are actually switched on

That table is the published plan matrix. Not all of it is something the software checks yet — worth knowing before you pay for one specific line.

• The three caps — conversations, pages, products — are metered but not enforced. More on that below.
• The feature rows are not checked anywhere yet. Invoice logo, catalogue recall, priority AI routing, the public API: the plan values exist and the pricing page renders them, but nothing asks which plan you are on before letting you use them. Every invoice prints "Powered by Tanet Chat", on every plan.
• Telegram alerts are capped at three paired phones for everyone, free or Business. That number is fixed in the bot, not read from your plan.

So upgrade to buy room to grow, not to unlock a row. If one feature is the whole reason you are about to pay, ask first.

What one "conversation" actually means

A conversation is one customer thread, counted once per calendar month — the first time the bot engages that thread, then never again until the month rolls over.

A buyer who sends you forty messages while deciding costs you one conversation, not forty.

• Long, chatty threads are free after the first message; haggling costs nothing extra. A buyer who returns next month counts once in that month too.
• The counter resets on the 1st, in UTC. In Bangladesh that means it flips at 6am on the 1st, not at midnight.
• Products and pages are counted as a live total, not per month — 50 products on free means 50 active products at any one time.

About 17 new customer threads a day uses up the free plan's 500 in a month. That is also roughly the point where one person stops keeping up with the inbox anyway.

How to pay: bKash to 8801747000787

You need an account before you can pay. Access is invite-only, so if you do not have one, start at the application form.

1. Log in, then open the pricing page. The Upgrade button only appears on Starter and Business when you are logged in.
2. Click Upgrade, then pick monthly or yearly. The box shows the exact amount and the platform bKash number, 8801747000787, with a copy button.
3. Send that exact amount by bKash to that number. It is Tanet's own receiving number, not the one your customers pay you on.
4. Paste your bKash TrxID into the box and submit. You can also submit first and add the TrxID afterwards; both work.

The amount is worked out on Tanet's side, not by your phone. Pay it exactly — the reviewer matches your TrxID against that figure.

You can only have one pending request at a time, and that cuts both ways. A double tap cannot cost you twice. But if you picked the wrong plan or cycle, opening Upgrade on another tier just hands back that first request at the first amount — and there is no cancel button. Message Tanet, have it rejected, then submit again.

The TrxID is the one field you can change afterwards, and only while the request is pending. Once it is reviewed, it locks.

After you submit: what actually happens

Nothing is automated. A person on the Tanet side opens the request, confirms the bKash transaction, and approves it. There is no timer anywhere in the system, so nobody can honestly promise you a number of hours.

What approval does is fixed:

• Your plan changes to the one you paid for.
• Your paid period starts at approval, not at payment — 30 days for monthly, 365 days for yearly.
• The dashboard's plan card starts showing that date. It is labelled "Renews" — ignore the word. Nothing renews on its own.

So pay a few days before you need the bigger limit, not on the day you hit it. Renewing means sending the next payment and submitting a new request; nothing will charge you, and nothing will remind you except that date.

If a payment cannot be confirmed, the request is rejected with a note rather than left hanging.

What happens when you hit a limit

Today, nothing happens. Limit enforcement is a switch that ships off. Usage is metered either way, so the dashboard shows a real conversation count and a warning banner once you cross 80 percent — but nothing is blocked while the switch is off.

With enforcement on, the bot degrades rather than stops:

• Up to your limit: normal.
• Between 100 and 120 percent: still normal. That 20 percent is a deliberate grace buffer.
• Past 120 percent: every thread already active that month keeps the full AI. Only a brand-new conversation gets a short holding reply — "We are reaching out to you shortly — the seller will reply directly", in Bangla if your account language is set to Bangla — and you get a Telegram alert naming the customer so you can answer them yourself.

A customer is never met with silence, and never told your page is out of quota. The worst case is a new buyer getting a human-handoff line instead of an instant AI reply. Product and page limits behave differently: they stop you adding the 51st product or connecting a third page, with no effect on anything already live.

If your dashboard shows a plan you did not pay for

A trial grants at least Starter until its end date. A comp is a plan the Tanet team grants for a set period, and it can be higher than the one you pay for.

Both only ever raise your plan, never lower it — pay for Business, get granted a Starter trial, and you keep Business. When the trial or comp ends you drop back to whatever you were actually on, and the date on the plan card is the end of whichever is currently active.

Do this week

Open your dashboard and look at the conversations number on the plan card. That single figure tells you which plan you need — everything else on this page is detail.

• Under 400 a month: stay on free. Do not upgrade for features you are not using.
• Approaching 500: upgrade to Starter before the month you actually need it, since activation is manual.
• Two or more Facebook pages: that is the real reason to move to Starter, not the conversation count.
• Over 1,000 conversations a month: Business.

Still unsure? The pricing page shows the same table with a monthly/yearly toggle — but what the agent actually does all day tells you more about whether it is worth paying for than any row in it.